Overview
Join to apply for the Help Desk Technician (Tier 1) role at Solerity
Solerity, Inc. is seeking a Help Desk Technician to support FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT-related incidents and service requests. Must have strong customer service skills as well as analytical technical skills. Experience troubleshooting web-based applications.
Responsibilities
* Respond to Tier 1 and 2 help desk inquiries to external and internal users via phone, email, chat, screenshare, or other form of communication for the FEMA GO Grants Management System.
* Troubleshoot and resolve FEMA GO production support issues.
* Triage issues and forward notification if the system is not functioning.
* Interact with other FEMA helpdesks.
* Provide surge user support capacity for the FEMA GO Grants Management System.
* Provide guidance to the development team to optimize the user experience when requested.
* Provide metrics and reports to leadership when requested.
* Assist personnel with updates to the application and processes as they change, as well as any workarounds that are required.
YOU BRING
* US Citizen with the ability to obtain a Public Trust Clearance
* Proficient in Internet Explorer, Firefox, Safari, Chrome
* Previous experience working with Web Applications
Benefits You\'ll Enjoy
* Medical, dental and vision coverage
* 401(k) and company-funded life insurance
* Generous PTO
* Tuition and training assistance
* Financial rewards for employee referrals
Equal Employment Opportunities
Minorities and Veterans encouraged to apply! Solerity is committed to the diversity we bring to the marketplace by being an EEOC/AA employer who is committed to hiring a diverse team of professionals to provide world class services and products aimed at exceeding our customer’s expectations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability. Solerity is a VEVRAA Federal Contractor.
Senioriry level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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