As part of the expansion of its IT teaIT Support SpecialistAs part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services.This role is based in a structured and regulated environment, with a strong focus on delivering reliable, secure, and efficient access to workplace tools for all employees.IT Support SpecialistOUr client is located in GenevaDescriptionProvide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)Troubleshoot and resolve hardware and software issues in a timely mannerPrepare and configure devices (Windows and macOS) for new hiresManage onboarding and offboarding processes (accounts, access rights, equipment)Perform basic network troubleshootingMaintain and track IT inventory (laptops, mobile devices, accessories)Contribute to ongoing IT projectsEnsure endpoint compliance with security standards (updates, antivirus, policies)Follow established IT procedures and checklistsManage user access rights in line with approval workflowsDeliver clear, friendly, and user-focused support across the organizationCommunicate effectively with users regarding issues and resolutionsIdentify recurring issues and suggest improvementsProfileComputer Science, IT, or equivalent experienceFirst of hands-on experience in IT support or helpdeskSolid knowledge of Windows and macOS environmentsExperience with Microsoft 365, endpoint management, and identity/access managementStrong service-oriented mindset with a focus on user experienceExcellent communication and interpersonal skillsWell-organized with strong attention to detailFluent in English and FrenchJob Offerinternational environment jid4272abdafr jit0519afr jpiy26afr