Job Title: German Speaking Customer Expert
We are seeking a highly skilled and motivated individual fluent in German to join our team of customer experts. As a key member of our team, you will provide top-notch support to customers in Germany, ensuring their needs are met and exceeded.
In this role, you will have the opportunity to gain in-depth experience in the world of photography and imaging, working with leading-edge technology from Canon. Our comprehensive training program will equip you with the knowledge and skills necessary to provide expert solutions to customers.
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Responsibilities:
* Provide exceptional customer service via phone, chat, and email
* Track and resolve customer cases efficiently and effectively
* Maintain strong relationships with partners and demonstrate empathy at all times
* Meet targets set by client statement of work and internal objectives
* Analyze and troubleshoot technical issues, providing timely solutions
* Follow standard diagnostic procedures and handle frequently asked questions
* Transform every customer interaction into a positive experience
* Collaborate with colleagues to share ideas and best practices
Requirements:
* Fluent written and verbal skills in German
* Excellent communication skills in English
* Tech-savviness and problem-solving abilities
* Solution-driven approach and creative thinking
* Empathetic nature with strong communication skills
* Positive attitude and enthusiasm for learning
* Willingness to absorb knowledge and grow professionally
What We Offer:
* Comprehensive relocation support, including flight tickets, accommodation, and house hunting assistance
* Competitive monthly salary and performance-based bonuses
* Referral program with rewards up to €3,500
* Healthcare benefits and exclusive discounts
* Ongoing training and development opportunities
* Professional growth and advancement prospects
* State-of-the-art facilities and modern break areas
* Award-winning company culture fostering diversity and inclusion
This is an exceptional chance to advance your career, develop valuable skills, and represent a global leader in the industry. Join our dynamic team and take the first step towards a rewarding career in customer support.