Institutional Client Services Associate
About Our Role
As a key member of our team, you will serve as a liaison to our professional clients, providing exceptional service to our existing and prospective clients. This includes banks, hedge funds, financial advisors, and introducing brokers.
Your Responsibilities
* Troubleshoot and resolve technical, account, and trade-related queries via phone, ticket, and live chat.
* Escalate high-level issues to relevant stakeholders and suggest process improvements.
* Complete ad hoc projects and duties, including client training, market research, and development.
Required Skills and Qualifications
We are seeking an analytical problem-solver with a passion for technology and financial markets. You should have strong knowledge of listed Equities, Options, Futures, and/or FX. Prior experience in international settlements or clearing operations is a plus. Additionally, you must be proficient in multiple languages, including French, German, and English. A university degree or higher is required, along with at least one to two years of experience, preferably in a client-facing capacity at a global financial institution.
Benefits and Perks
* Salary commensurate with experience.
* Performance-based cash bonus and stock grant.
* Daily company-paid lunch. Fresh fruit and snack options throughout the day.