Competitive salary | on site in Rotkreuz/Lucerne-Zug area, SwitzerlandNTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Rotkreuz for our growing team in Switzerland.OverviewNTT DATA IT Support Analysts (f/m/d) are responsible for providing exceptional field service support to our clients. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. As an IT Support Analyst (f/m/d) you should have experience with troubleshooting and configuring Windows and iOS devices for end users. The ability to lift/move/set‑up computer equipment is also required.Roles & ResponsibilitiesProvide desktop and laptop support for Windows & Mac systemsAssist users in solving IT problems using available hardware and software toolsSupport, install, and maintain local area networks, operating systems, software, and related IT peripheralsInstall and support hardware and software components for user groups, perform preventive maintenance, and test equipmentEvaluate system configuration and software to ensure effective use of hardware resourcesProvide positive customer experiences when working with usersUse ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.Technical SkillsWindows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)New system deployment (including setup, imaging, software installation, and data migration)Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)Symantec, SCCM, and BitLocker encryption troubleshootingLocal and networked printer configurationsSoftware installationsConference and meeting support – Troubleshooting systems or client‑approved meeting software issuesRemote access supportMobile device configuration and deployment (iOS/Android)Assist with Knowledge Base Article management to include initial proofreading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehensionProcess security requests involving malicious software and vulnerability investigationsOther IT Service‑desk related tasks as deemed necessary by the client within the defined scope of the contractFluent German and English language knowledge required (Main working language: German)EducationAssociate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)Working knowledge of basic hardware and software products and diagnostic/problem solving skillsIdeally 1 to 3 years of work experience in computer systems or IT supportWork Hours and Work LocationMondays‑Fridays (daytime working hours) in Rotkreuz/Switzerland on client site.BenefitsYou will enjoy a comprehensive, locally competitive benefits package.
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