Functieomschrijving
We are exclusively recruiting a service-oriented and experienced IT Support Technician to join our team. In this role, you will be responsible for providing reliable first- and second-level support, maintaining IT infrastructure, and contributing to the development and implementation of IT solutions across the organization. This position is ideal for a collaborative team player with a solid technical background and strong communication skills in German.
Key Responsibilities
* Deliver 1st- and 2nd-level support to staff for ICT tools and systems.
* Identify, troubleshoot, and resolve software and infrastructure issues.
* Design and implement IT solutions in cooperation with service providers.
* Support and maintain Microsoft environments, workplace infrastructure, collaboration tools (e.g., MS Teams), and network administration.
* Ensure efficient communication and documentation in written and spoken German.
Required Qualifications
* Completed vocational training in the IT field or equivalent qualifications through training and extensive professional IT experience (e.g., as a Senior ICT Technician or Senior ICT Supporter).
* Proven experience in 1st- and 2nd-level support, assisting employees in the use and application of ICT tools and solutions.
* Strong ability to identify and resolve software and infrastructure issues, develop appropriate solutions, and collaborate with service providers to design and implement them.
* Solid experience in client support, including Microsoft environments, workplace infrastructure, collaboration tools (e.g., MS Teams), and network administration.
* Excellent command of written and spoken German is essential.
* A strong team player with the ability to collaborate effectively across departments.
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