Job Description
* Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
* Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
* Building Process awareness in Engagement - Provide necessary process training, walkthrough of the processes and templates, assisting in Tools Setup
* Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
* Identify and facilitate improvement initiatives with quantified benefits e.g. Incident reduction, FMEA effectiveness, Six Sigma Initiatives, Early Alerts etc.
* Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
* Ensure readiness of the account project for internal and external audits
* Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL, Agile Service Management
Professional Skills
* Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000, CMMi, Agile, Lean & Six Sigma, ITIL, ASM, DevOps, SAFe
* Participate / Conduct focus reviews and deep dive reviews of critical projects
* Knowledge sharing and guidance to team members
Ref. code: 156115
Posted on: 7 Mar 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location: Mumbai (ex Bombay), IN
Brand: Capgemini
Professional Community: Software Engineering
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