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* You’ll play a key role in supporting the growth of our e-commerce channel through effective merchandising, demand forecasting, inventory management, and actionable reporting.
* Collaborate with key associates in the market and internal stakeholders to ensure smooth operational processes and maximize e-commerce revenues.
* Interface with the Sales team to ensure adequate inventory levels to meet e-commerce sales targets.
* Plan and forecast annual e-commerce sales targets based on internal and external data and trends; communicate these targets to the marketing team, and regularly track progress to ensure targets are met.
* Implement measures to ensure profitability and optimal stock levels with minimal holding costs.
* Apply advanced demand prediction models, including statistical and machine learning approaches, to enhance forecast accuracy.
* Lead the integration of human judgment into forecasting through forecast value-add (FVA) methodologies.
* Monitor key performance indicators such as inventory turnover, profit margins, and forecast accuracy.
* Manage customer experience by understanding customer needs, gathering relevant data, identifying root causes, and taking actions to exceed expectations.
* Support administrative activities related to catalogue management, product launches, and promotions in e-commerce operations.
* Collaborate closely with sales, logistics, and customer success teams.
* Liaise with the DTC key users in key countries.
* Develop strategic initiatives to enhance customer retention and revenue growth.
* Track and analyze product performance metrics.
* Identify opportunities for upselling, cross-selling, and assortment optimization.
EFZ (3-year apprenticeship)
* Minimum 2 years of proven experience in a similar role.
* Strong analytical skills.
* Excellent proficiency in Office 365, especially Excel.
* Knowledge of Commerce Cloud and SAP S4 is advantageous.
* Fluent in English; knowledge of German and/or French is a plus.
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