PURPOSE OF POSITION
You ensure optimal cleanliness, order and hygiene onboard to the fullest satisfaction of our guests in accordance with Viking China Outbound Standards.
ASSIGNMENTS / RESPONSIBILITIES
* Correct receipt and distribution of guest laundry
* Distribution, control and return of the Viking River Cruises uniforms
* Ensuring a smooth operation on a embarkation day
* Ensuring impeccable cleanliness and order within the housekeeping department
* Active assistance with stateroom cleaning and laundry duty
* Operation of procedures according to company standards and HACCP rules
* Ensuring regular care of plants and flowers onboard
* Distribution of daily program, gift orders and turndown services
* Preparation of opening and closing ships at start and end of season
* Motivation and training of housekeeping team (5 -13 members in laundry, staterooms, public areas)
* Supervision of housekeeping team and operation of its duties and responsibilities
* Replacement of Stateroom Steward (e.g. during holiday time)
* Cost control for housekeeping within budget
* Stock ordering in cooperation with Hotel Manager
* Correct storage of stock; establishing of par levels
* Inventory according to company procedures
* Active liaison & socializing with guests
QUALIFICATION PROFILE
* Graduated education in hotel industry
* Min. 3 years professional experience in same position
* International experience / experience onboard a ship is an asset
* Excellent Mandarin and Fluent in English, other languages are an asset Service oriented and guest focused, attention to detail
* Excellent management, organizational and communication skills
* Positive personality, professional appearance
* Flexibility and stress resistance, team player, commitment
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