Ph3Quality Issues Resolution Manager 100% (f/m/d) /h3 pJob Type: Hybrid /p pLocation: Winterthur, Zurich, CH /p pMar 2, 2026 /p pTo drive structured problem ‑ solving, prevent recurrence, and improve customer satisfaction, we are looking for a highly experienced professional. The position will report to the Global Vice President QEOHS as a /p pbQuality Issues Resolution Manager 100% (f/m/d) /b /p h3Responsibilities /h3 ul liCoordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actions /li liLead structured problem ‑ solving using 8D methodology and facilitate cross ‑ functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teams /li liMonitor and verify effectiveness of corrective actions before closure to prevent recurrence /li liEnsure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaints /li liAnalyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processes /li liMaintain a global register of systemic issues and track resolution status for continuous improvement /li liCoach regional and factory teams on problem ‑ solving tools and deliver training programs to strengthen organizational capability /li liCoach supplier quality and service teams and lead regular coaching sessions to build long ‑ term global problem ‑ solving capability /li liEnsure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalations /li liImprove customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence prevention /li liManage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvements /li /ul h3Qualifications and Required Skills /h3 ul liBachelor’s degree in Engineering or related technical field /li li8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering roles /li liProven expertise in 8D methodology and root cause analysis tools (Fishbone, 5 ‑ Why, FMEA) /li liStrong knowledge of manufacturing, supplier, and product design processes /li liExperience in managing cross ‑ functional teams and global escalations /li liEffective communication and stakeholder management skills /li liAbility to coach and develop problem ‑ solving capability in others /li liFamiliarity with quality management systems and ISO standards /li liInternational travel required, approximately 20–25%, sometimes on short notice /li /ul h3We offer /h3 ul liCompetitive salary and benefits package /li liA collaborative and inclusive work environment /li liThe chance to make a significant impact in a critical growth area for our company /li liFlexible and hybrid working conditions /li liVersatile and autonomous activities and tasks /li liParticipation in job-related training and further education /li liAppreciative and inclusive corporate culture /li liDemonstrated lived values that value diversity /li liDynamic, international environment with committed employees /li liStructured induction process /li liShort public transport connections /li /ul pAre you interested in the role? We are looking forward to receiving your application and learning more about you. /p h3Note /h3 pApplications from external recruitment agencies cannot be considered /p pBurckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry. /p /p #J-18808-Ljbffr