The company
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and a globally renowned brand.
Since 1983, Swatch has revolutionized the watch industry. Our success is driven by our passionate employees. Join our dynamic, international team!
Job description
* As a Swatch Sales Associate, you will primarily work in our Flagship Store in Zürich, with flexibility to work at other locations in the Zürich area depending on business needs.
* You will serve as a Brand Ambassador, ensuring customer needs are exceeded.
* You will contribute to achieving store goals, productivity, and service quality through sales skills and service training.
* You will report directly to the Store Manager.
Your main responsibilities include:
Sales Management - Boost Sales
* Contribute to meeting sales targets by converting walk-in traffic into customers and creating excitement around our products.
Customer-Centric Excellence
* Support customer service efforts by providing detailed product information, pricing, and after-sales services.
Customer Interaction
* Engage with customers to assist and ensure satisfaction, building confidence and proactively sharing product knowledge.
Setting the scene for the brand
Brand knowledge
* Have a solid understanding of the brand, its values, and its influence on customer experience.
Product Presentation
* Maintain an orderly, welcoming sales floor and support visual merchandising to keep it appealing.
Leading & organizing the Store
Operational excellence
* Assist with inventory management, stock reception, and checks.
* Support repairs, strap and battery replacements.
* Handle cash register operations and transactions.
Tech Savvy & System Proficiency
* Understand store systems for transactions, inventory, and daily operations.
Time management & Prioritization
* Balance customer service with operational duties efficiently.
Profile
* We seek a passionate, experienced, multilingual Sales Associate who thrives in a dynamic, international environment, demonstrating flexibility, resilience, and autonomy.
* You will be part of our international team, providing exceptional customer service, driving sales, and contributing to the store's success.
* Represent the brand through strong customer engagement and product knowledge.
Professional requirements
Qualifications
* High school diploma or equivalent; college degree preferred.
* Experience in retail or sales, ideally in fast-moving goods or the watch industry.
Skills (mandatory)
* Effective communication with customers and team members.
* Good interpersonal skills.
* Strong sales and negotiation skills.
* Ability to understand and explain technical details.
* Proficiency with POS systems and transaction handling.
Personal Attributes
* High energy and enthusiasm.
* Positive, innovative, and motivated by continuous improvement.
* Professional appearance and demeanor.
* Flexibility to work weekends and holidays.
Benefits - What is in for you
* Work within an international, diverse, and dynamic team.
* Be at the forefront of innovation in the watch industry.
* 40% employee discount on Swatch Group products.
* Opportunity for an open-ended contract based on performance and business needs.
* Development and training opportunities.
* Contribution towards health insurance costs.
Languages
* Excellent German and English skills.
* Additional languages are a plus.
Company address
SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH- Biel / Bienne
Contact
Rani Houyez :
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