For our client, a leading fast-food chain, we are conducting an exclusive search for a Head of Operationspermanent position at 100% Join a dynamic, fast-growing brand and lead multi-unit operations while driving excellence and an outstanding customer experience.Head of Operations H/FDESCRIPTION DE LA MISSIONYour mission:Full financial responsibility for your area, overseeing multiple points of sale.Ensure the implementation and adherence to company standards, concepts, and guidelines across all outlets.Lead budgeting processes together with managers and collaborate closely with senior management.Act as the key representative of the brand with partners, landlords, suppliers, and other stakeholders.Bridge operations and support functions to guarantee smooth business performance.Sales & Customer Focus:Ensure a best-in-class customer experience and service culture across all locations.Drive sales and operational KPIs, ensuring that guest satisfaction remains at the highest level.Implement and promote the company's customer service philosophy in daily operations.Leadership & Team Management:Leadership and oversight to managers and teams, with responsibility for a large workforce of over 180 employees.Identify, recruit, and develop talent, ensuring the right people are in the right positions.Coach and empower managers and teams, promoting a culture of performance and accountability.Foster transparent and effective communication across all units.PROFIL ATTENDUYour Profile:Proven leadership experience in multi-unit fast-food or system catering (or retail/hospitality with strong operational exposure).Completed training in hospitality, F&B, or retail management; further education is an asset.Process-oriented mindset with strong analytical and problem-solving skills.Customer- and quality-focused with a drive for operational excellence.Entrepreneurial, flexible, and resilient, with strong social and communication skills.Fluent in French and English; German is an advantage. jpidf527b47je jpit0938je jpiy25je