Ph3IT System Administrator Support Engineer /h3 h3Who we are /h3 pLocated in Basel, the Swiss Gemmological Institute SSEF offers the international jewellery trade its specialised testing services for gemstones, diamonds, and pearls. As a worldwide leader, we are in daily contact with international clients and provide our analytical services at the highest level of expertise. /p h3What we look for /h3 pWe are seeking a reliable, flexible, and proactive IT System Administrator IT Support Engineer to manage, maintain, and continuously improve our IT infrastructure, systems, networks, and end‑user environments. This role encompasses server administration, user and access management, troubleshooting, cybersecurity, cloud services administration, and technical support for internal users. The ideal candidate possesses strong expertise in Windows-based environments, networking, Microsoft 365, cybersecurity best practices, and system monitoring. They are solution-oriented, able to work independently, and committed to delivering high-quality IT services while ensuring system reliability, security, and performance. Working closely with colleagues across the organization, the successful candidate will contribute to the efficient operation of our IT landscape and support ongoing technology initiatives and projects. /p h3What we offer /h3 pA multifaceted IT position in an exciting and international environment, working alongside a motivated and friendly team. We offer attractive opportunities for personal and professional development. /p h3The ideal candidate has /h3 ul liCompleted vocational training as an ICT Specialist EFZ / IT Specialist EFZ or equivalent qualification in IT. /li liExperience in IT support, workplace management, and system administration in a professional environment. /li liStrong knowledge of Windows Server, Active Directory, GPOs, networking, and Microsoft 365 administration. /li liPractical experience with backup solutions, endpoint protection, and IT security best practices. /li liFamiliarity with ERP systems (ideally Odoo) and warehouse management systems is an advantage. /li liExperience with IT service and development tools such as GitHub. /li liStrong communication skills, combined with analytical thinking and a structured, solution-oriented approach. /li liVery good English skills; German and/or French is an advantage. /li liIdeally 3+ years of experience as an IT System Administrator / Support Engineer in an SME environment. /li /ul h3Key responsibilities /h3 h3End-User Support /h3 ul liProvide 1st and 2nd level IT support to internal users. /li liCoordinate with and support external service providers in maintaining and developing the company’s IT infrastructure. /li liSet up new workstations and prepare, configure, and issue IT equipment. /li liSupport onboarding and offboarding processes, including user account creation, access rights management, and equipment allocation. /li liManage procurement, administration, inventory, and documentation of IT hardware and peripherals, including printers, network devices, and accessories. /li liTroubleshoot and resolve hardware, software, network, and communication issues. /li liConfigure and maintain spam filtering, email security policies, and mail flow rules. /li liAdminister shared mailboxes, calendars, and collaboration platforms within Microsoft 365. /li liContribute to digitalisation and IT transformation projects. /li liInstall, configure, and maintain business applications, firewall systems, servers, and related IT infrastructure components. /li liMonitor system performance, security, and availability to ensure reliable IT operations. /li liMaintain technical documentation, asset inventories, and operational procedures. /li /ul h3System Server Administration /h3 ul liAdminister, maintain, and support Windows Server environments and telephone systems. /li liManage user accounts, permissions, and security policies within Microsoft Active Directory. /li liConfigure, maintain, and optimise Group Policy Objects (GPOs). /li liInstall, configure, update, and document server operating systems and business-critical applications. /li liMonitor system performance, troubleshoot issues, and perform root cause analysis. /li liManage backup solutions and disaster recovery procedures to ensure business continuity. /li liEnsure high availability, reliability, and security of server infrastructure. /li /ul h3Network Administration /h3 ul liMonitor, maintain, and optimise network infrastructure. /li liSupport and administer LAN, WAN, VPN, and WLAN environments. /li liDiagnose and resolve network performance and connectivity issues. /li liConfigure and maintain firewalls, switches, routers, and other network devices. /li liPerform server room patching, cable management, and network organisation. /li liMaintain network documentation and support infrastructure upgrades. /li /ul h3Cloud Microsoft 365 Administration /h3 ul liAdminister and support Microsoft 365 services, including Outlook, Teams, SharePoint, and Exchange Online. /li liManage cloud platforms and services, including Microsoft 365 and Nextcloud. /li liAdminister user accounts, licences, groups, and access permissions. /li liSupport cloud migration projects and collaboration tool implementations. /li liEnsure secure and efficient operation of cloud-based services and applications. /li /ul h3IT Security /h3 ul liImplement, maintain, and continuously improve IT security policies and procedures. /li liDeliver IT security awareness and cybersecurity training for users. /li liAdminister endpoint protection solutions, including Bitdefender. /li liApply security patches, updates, and vulnerability remediation measures. /li liMonitor security logs, alerts, and system events to identify threats. /li liSupport incident response and vulnerability management processes. /li liContribute to compliance initiatives and continuous improvement of the organisation’s security posture. /li /ul /p #J-18808-Ljbffr