On behalf of reputable Hotel Group we are looking for a Front Office Manager (German and English).
The hotel is a beautiful 4* superior hotel located in the beautiful Swiss Alps with 100 rooms, 2 F&B Outlets, meeting and conference rooms and a spa.
Responsible for all front office functions and staff, the FOM will report directly to the General Manager and lead a team of 10 persons (Front office, reservation).
Together with his team and other teams leaders, he will execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Our client is looking for a passionate hotelier, ideally a strong shift leader or Assistant FOM ready to step up into his first FOM role
Main responsibilities
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
* Manages department controllable expenses to achieve or exceed budgeted goals.
* Ensures compliance with all Front Office policies, standards and procedures.
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Establishes challenging, realistic and obtainable goals to guide operation and performance.
Background & skills
* Hospitality Degree
* At least 4 years of experience in Front office / rooms division ideally as a Shift leader
* A good understanding of Protel or any other similar system
* Fluent in German (at least C1 level), English advanced
* Availability : ASAP
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