IT Supporter (m/f/d)
IT Supporter (m/f/d)
Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference to global health? Bavarian Nordic is looking for a dedicated and service-minded IT Supporter to join our team in Bern.
Are you our next pioneer?
As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization together with one team member.
You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. You will not be responsible for compliance yourself, but it is important to understand the context in which our users work. We provide training in the GxP-related matters relevant to IT support.
Your tasks:
Handle support requests and provide support on hardware, software and networks
Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications
Escalate complex cases to other departments and update ITSM documentation
Assist with onboarding/offboarding including user