Bartender
VIKING CRUISES
Ubicación: Internacional
Experiencia requerida: 5 años
WORKING WITH VIKING
As a Viking Shipboard Team Member, you represent Viking's values and our Service Standard, STAR Service. You
are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge
and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a
shared set of values. We strive to be the best; we always impress our Guests and we care for each other as a
family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking
Family.
PURPOSE OF POSITION
The Bartender supports the Beverage Manager to ensure the efficient operations of all bar lounges,
bars, restaurants, special events and all Guest areas, where beverage service activities take place.
It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction
and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES
Assist in the set-up and execution of F&B related ship functions and special events.
Tally all sales transactions and correctly follow accounting procedures; correctly tally bar revenue.
Maintain in depth knowledge of all Bar Menus in order to deliver exceptional STAR Service, at all times.
Prepare and serve drinks, in accordance with company standards and ensure that correct recipes are
followed.
Ensure cost control and adhere to set budgets; conduct stock takes and inventory, according to company
procedures; ensure the correct storage of stock and establish par levels.
Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and
Viking's Operations Manuals and Standard Operating Procedures (SOPs).
Follow service procedures according to Standard Operating Procedures, Departmental Service
Standards and all applicable Public Health Polices.
Prepare and operate F&B activities in all outlets, this includes but is not limited to beverage outlets;
ensure all F&B activities are prepared and executed, according to company standards.
BARTENDER
Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by
applying safe working policies and procedures, according to all Public Health Policies, and ensuring that
all equipment is sanitized and returned accordingly, after each use.
Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.
Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting
Guests and any other related duties; participate in loadings, as required by Supervisors.
Participate in "The Daily Reunion" every day to understand your team's operational needs and to ensure
consistent adherence to Viking's STAR Service Standards.
Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an
impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards
and all Public Health Policies; proactively prepare service according to Guest flow, embarkation &
disembarkation, sea day activities & other activities.
Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as
required for your duties onboard. Always use correct lifting techniques to prevent injuries.
Uphold impeccable grooming standards at all times by complying with Viking's Image and Uniform
Standards.
Ensure that company property is appropriately secured and protected, especially during rough weather
conditions, in order to prevent unnecessary loss or damage.
Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and
reflect a positive can-do attitude and the best image of Viking at all times.
Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities
such as events, entertainment and programs.
Have strong motivation to achieve the company goals and objectives (quality and financial) for the Bar
Department.
Have full knowledge about safety & security procedures and can operate in line with all Public
Health, Environmental and Safety & Security Policies; participate in all training concerning onboard
training, safety & security, fire prevention, evacuation exercises as required by the company.
Assist in other departments and/or perform additional duties, upon instruction from supervisors.
This document describes the primary activities, duties and responsibilities of this position. Your manager
or supervisor may assign additional duties and responsibilities to you.
This document describes the primary activities, duties and responsibilities of this position. Your manager or
supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE
A required minimum of 2 years' experience as a Bartender or similar position, within premium brand
hospitality and/or bar environment; must have impeccable beverage knowledge (wines, spirits,
cocktails, etc.); must demonstrate the ability to work independently.
Shipboard experience in the position is required.
Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to
carry heavy items and stand, kneel and bend for prolonged periods of time.
GUIDELINES AND REGULATIONS
Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to the updated Grooming Standards.
The company reserves the right to change/extend this job description if necessary, at any point of time
during her/his employment
Requirements:
Fluent in English - must have excellent English communication skills to clearly communicate to the Bar
Team and Guests.
Must be flexible, stress resistant, and a committed team player with an exceptional work ethic.
Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene
standards, with excellent knowledge of all Public Health Policies are required.
**** Shipboard experience is a PLUS****