Ph3Your mission /h3pYou will assist with optimizing and automating our internal service desk portal and contribute to improving the IT support experience across the company. You will work closely with the IT team to ensure smooth operations, enhance the user experience, and contribute to IT solutions that streamline workflows within SOPHiAGENETICS. /pulliAssisting in creation and testing a Techservices infrastructure dashboards used throughout the organization. /liliSupporting MDM setup (JAMF, Intune) and helping document workflows. /liliCollaboration with engineers to align with SOC2 and C5 compliance. /liliAssisting with the monitoring and management of the internal helpdesk, responding to IT requests from employees and reporting key metrics. /liliSupporting the configuration of role-based access control (RBAC), user accounts, and access permissions. /liliContributing to Information Security Network Operations, helping maintain secure and efficient IT systems. /liliUsing project tracking and issue management software, such as Jira Cloud to manage and report on IT support activities. /liliProviding IT support for whole company (CH, FR, US). /li /ulh3Qualifications /h3ulliABachelor’s degree (or equivalent) in Computer Science or a related field. /liliExperience with system administration is desirable. /liliFamiliarity with Microsoft 365 and Apple environments. /liliSome knowledge of scripting languages (PowerShell, Bash/Shell, Python) is a plus. /liliAwareness of security and compliance concepts (SOC2, C5). /liliExcellent written and verbal communication skills, with the ability to clearly explain technical issues and maintaining KB. /liliAbility to work in a fast-paced, collaborative environment. /li /ulpAll SOPHiA GENETICS internships apprenticeships are paid as per each country's best practices and degree level. /ph3What will you learn /h3ulliGain valuable experience working with cross-functional teams across all departments, building confidence in communication and collaboration /liliGaining proficiency in IT Service Management (ITSM) best practices /liliDeveloping skills in System Integration and Administration /liliLearning to automate tasks through scripting /liliGaining experience in building and customizing dashboards /li /ulh3Start /h3pAugust 2026 /ph3Contract type /h3pInternship contract /p /p #J-18808-Ljbffr