The Executive Housekeeper will lead the housekeeping department at the 5 star superior hotel in Lucerne, ensuring top-level cleanliness and presentation across guest rooms, public areas, spa, and facilities. This person manages a team of about 12 housekeeping staff, coordinates with external suppliers, and reports directly to hotel leadership. It's a senior, leadership role within the hotel's operations team.
Key Responsibilities
* Team Management: Scheduling, supervising, training, and motivating a housekeeping team of 12 staff.
* Quality Control: Guaranteeing 5-star cleanliness standards across all rooms, common areas, spa, and external buildings.
* Meetings: Participating in daily operational meetings and monthly leadership meetings.
* Training: Providing in-house training for the housekeeping staff to maintain high service standards.
* Laundry Coordination: Overseeing cooperation with an external laundry service.
* Inventory & Budgeting: Managing housekeeping supplies, purchasing, stock, and department budget.
* Floral & Plant Care: Liaising with external florists for flower arrangements and ensuring care of plants in guest areas.
* Duty Shifts: Taking part in weekly manager-on-duty rotations (helping oversee the whole property when assigned).
Candidate Profile
* Education: Completed training in housekeeping or hospitality (luxury/higher-end hotel experience is expected).
* Experience: Several years of proven success in a similar executive/leadership role in 4- or 5-star hotels.
* Leadership: Strong management skills with the ability to inspire, train, and oversee a multicultural team.
* Skills/Traits: Flexible, independent, resilient under pressure, with excellent manners and a professional appearance.
* Languages: Fluent German and English are essential; other languages are an advantage.
* Extras: Additional training or certifications in leadership/management are considered a plus.
What to Look for in CVs
* Background in 4 or 5 luxury hotels** (housekeeping management or senior supervisory level).
* Team leadership experience (not just being part of housekeeping, but leading, training, and scheduling staff).
* Multilingual ability, especially German + English.
* Budget & supplier coordination experience (inventory, purchasing, external laundry/florist/cleaning suppliers).
* Hands-on but professional leadership style – able to maintain discretion, composure, and high guest service standards.
* Experience with spas or high-end wellness resorts is a bonus since the hotel itself has one.
Perks/Benefits for Candidates
* Staff discounts (family & friends rates, F&B, spa).
* Free gym use, staff overnight stays.
* Free ski and hiking passes in 2 areas.
* Free parking.
* Staff events and activities.
* Low-cost meals.
* Training and professional development opportunities.
Job Type: 100%
Pay: CHF80' CHF100'000.00 per year
Benefits:
* Company events
* Employee discount
* Food allowance
* Free or subsidised travel
* Free parking
* Professional development assistance
Application Question(s):
* What is your level of German?
* What is your level of English?
* What's your earliest start date?
* Do you have the right to work in Switzerland or are you an EU citizen?
* Are you happy working fully onsite in Lucerne?
* Do you require hotel accommodation?
* How many years of experience do you have as an executive housekeeper?
Work Location: In person