Switzerland
IT Support Intern for HQ, based in Geneva
Organization
* IMPACT Initiatives
Posted 6 Oct 2025 Closing date 20 Oct 2025
We are currently looking for a IT support intern or apprentice to support our team in Geneva.
* Department: IT/DT
* Position: IT support intern or apprentice
* Contract duration: 12 months
* Location: Geneva
* Starting Date: ASAP
The IT support intern will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.
OBJECTIVES
* Provide troubleshooting and support for hardware and software issues.
* Manage user accounts and access within Active Directory (AD).
* Oversee the configuration and maintenance of SharePoint, Teams, and Planner.
* Support end users and process day-to-day JIRA tickets.
Responsibilities
* Serve as the primary contact for IT-related issues concerning laptops and Microsoft applications.
* Proactively identify and resolve IT issues.
* Provide timely support and troubleshooting for hardware and software problems.
* Support end users and manage JIRA tickets effectively.
SCOPE OF WORK
* Laptop Installation and Maintenance
* Set up and configure new laptops for employees.
* Ensure all necessary software and security updates are installed.
* Perform regular maintenance and troubleshooting of hardware issues.
* Microsoft Applications Management
* Manage user accounts and permissions within AD.
* Provide support for Microsoft-related issues.
* End User Support
* Provide timely and effective support to end users.
* Address and resolve user issues related to IT systems and applications.
Requirements
* Basic knowledge of IT systems and hardware.
* Familiarity with Microsoft applications (SharePoint, Teams, Planner).
* Strong problem-solving skills and attention to detail.
* Ability to manage and prioritize multiple tasks.
* Good communication skills for end-user support.
* Fluency in English is required
* [OPTIONAL] Understanding of Active Directory (AD) configuration and management.
* [OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.
Compensation And Benefits
* For this position, gross salary is 1'450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 489 CHF per month is already included in the salary figure.
* Please note that the internship must be an integral and mandatory part of your university studies.
* Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT
* Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments
* Up to 40% of remote work on a weekly basis.
How to apply
Please apply directly in the website: IT Support Intern for HQ based in Geneva, Switzerland | Impact
Job details
Country
* Switzerland
City Geneva Source
* IMPACT Initiatives
Type
* Internship
Career category
* Information and Communications Technology
Years of experience
* 0-2 years
Share
* Share this on Facebook
* Share this on X
* Post this on LinkedIn