Overview
Direct message the job poster from Ivy Partners
Ivy Partners is a Swiss advisory company that contributes to the evolution of companies in their strategic, technological and organisational challenges.
Our mission is to provide our employees with a fulfilling and supportive career environment, where everyone is valued and empowered through training and opportunities for growth.
As a CRM Dynamics Expert at IVY Partners, you will :
Leverage functional knowledge of Microsoft Dynamics CRM modules to design and implement solutions.
Configure out-of-the-box (OOB) features within CRM to address business needs.
Lead workshops to gather, analyze, and document current business processes.
Provide guidance and support to clients during implementation, including training and troubleshooting Dynamics 365.
Create and maintain project documentation, including process flows, user stories, and use cases.
Mentor and support business and development teams, acting as a Dynamics expert.
Optimize solution design by staying informed of market and industry trends.
Provide vision and direction on requirements to the development team.
Your Profile
Proven experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, and Customer Service.
Familiarity with other Microsoft technologies such as Power Platform and Azure.
Excellent communication skills, both written and verbal.
Experience leading workshops to gather and document user requirements, translating them into business processes and product backlogs.
Flexibility, critical thinking, and the ability to interact with stakeholders at all levels, from C-level executives to end users.
Fluency in both English and French.
Ivy, is also about :
Care | We offer a supportive environment where everyone is valued and empowered with training and growth prospect.
Trust | Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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