Ph3Overview /h3 pContract: B2B/Freelance /p pTarget rate: 280 EUR / Day /p h3Responsibilities /h3 ol liProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /li liHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /li liManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /li liDelivered support using tools such as bSCCM /b, bIntune /b, and bServiceNow /b for asset tracking, ticket resolution, and remote assistance. /li liAdministered approved software installations, updates, and security patching in coordination with IT policies. /li liProvided remote and deskside support using EUC tools and supported applications such as bMS /b bOffice /b, bOutlook /b, and bVPN /b clients. /li liEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /li li Offered VIP support and acted as the primary onsite contact during critical escalations or outages. /li liSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /li liAssisted with bActive Directory /b tasks, basic user account management, and smart hands support. /li liMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /li liDemonstrated familiarity with bWindows OS environments /b, mobile device support, and basic troubleshooting. /li liFollowed ITIL practices for incident, problem, and service request management in corporate environments. /li /ol /p #J-18808-Ljbffr