Job Description
As a Technical Support Engineer, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer request related to product maintenance in respect to Honeywell policies and applicable laws.
In this role you will provide technical support to customers with Honeywell/Satcom1 SATCOM products or systems including aircraft interface / interaction, sub-system, system and platform applications
Responsibilities
Main responsibilities:
Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
Manage established internal and external (customer) network nonfictions
Engage Tier III support as required and manage case until indented issue is resolved
Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
Create and maintain training and support documentation for all supported mobile apps
Qualifications
QUALIFICATIONS
Bachelor's degree, preferably in engineering or computer science
Experience and knowledge with SATCOM is a must
Previous experience in a customer service role
Strong analytical and problem solving skills
Excellent time management and organization skills
Demonstrates a high drive and is focused on creating results
PC literate with a good working knowledge of Microsoft Office packages
Solid written and oral communication skills, fluency in English
Experience in the Aerospace industry is an asset
Experience using and SAP is an asset.
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.