Customer Success & Sales Manager
This role supports strategic growth across the Swiss market and offers the opportunity to shape service value delivery in a highly specialised technology environment.
About the Role
You will take ownership of client relationships across Switzerland, driving service sales, creating tailored proposals, and maximising account value. The role is a hybrid of account management, technical estimating, and commercial sales — ideal for someone who thrives on both client engagement and solution building.
Main Responsibilities:
* Serve as the primary point of contact for key accounts, ensuring service excellence
* Identify up-sell and cross-sell opportunities across maintenance and project services
* Prepare tailored proposals and cost estimates based on system evaluations and client needs
* Translate technical recommendations into compelling commercial offers
* Collaborate with service engineers and project managers to ensure alignment on solutions
* Conduct client reviews and assessments to uncover further business potential
* Ensure compliance with pricing, margin targets, and operational requirements
Requirements
We are seeking a professional with strong commercial acumen and communication skills, experienced in client-facing roles within technology, security systems, or engineering services.
* 3-5+ years in a client-facing role, ideally within technology, security systems, or engineering services
* Strong commercial acumen and communication skills
* Experience preparing sales proposals or technical service offers
* Familiarity with CRM tools and Microsoft Office
* Fluency in English and ideally German and/or French
* Valid Swiss driving licence and willingness to travel within Switzerland
What We Offer
A competitive salary with a performance-based bonus scheme, hybrid working, ongoing development, and a collaborative work environment.
Key Skills and Qualifications
* Commercial insight and understanding of technical systems
* Excellent communication and interpersonal skills
* Ability to identify and develop business opportunities
* Familiarity with CRM tools and Microsoft Office