Job Description
The position of Customer Service Specialist is an exciting opportunity to join our team in Export Operations. Your primary responsibility will be to ensure outstanding service to customers, managing the end-to-end order delivery process in triangular and direct transactions.
As a key member of our BGS division, you will work closely with producing markets to ensure timely dispatch of goods with accurate export documentation. You will also be responsible for creating and transmitting sales and purchase orders to production sites, ensuring timely confirmation.
Key Responsibilities:
* Ensure sustainable customer service operations with a best-in-class service level for the customers' portfolio
* Create and transmit sales and purchase orders to production sites, ensuring timely confirmation
* Collaborate with producing markets to ensure on-time dispatch of goods with accurate export documentation
* Ensure flawless execution of automated transactions in SAP by monitoring, analyzing, and fixing Idocs failures (IVC flows)
* Turn problems into opportunities for continuous improvement by taking the lead on projects/initiatives
* Strive for excellence by challenging the status quo in operational reviews and proposing corrective actions to fix failures
* Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow
* Perform customer service compliance activities
* Participate and contribute to operational reviews with respective business functions
Requirements:
* Proven first experience in international customer service or extensive knowledge and experience in following areas: incoterms, export & shipping documents, letter of credit, foreign trade & customs, physical logistics, demand or supply planning
* Knowledge of project management in a customer service-related area
* Entrepreneurial mindset
* Openness to dialogue & understanding of various cultures
* Ability to proactively manage challenging situations and identify solutions to potential issues
* Clear passion for creativity and out-of-the-box thinking
* Proficiency on SAP
* Fluent in English (written & spoken)
What We Offer:
We offer a dynamic, inclusive, and international working environment with many opportunities across different businesses, functions, and regions. Our company is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively.
At our company, we want to help shape a better and healthier world, inspire people to live healthier lives, and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment that creates positive disruption, embraces innovation, and empowers people and teams to win.
Be a Force for Good:
Join our team and work with different teams in an agile and diverse context. Be part of a company that aims to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.