Being part of HSBC in Switzerland, you’ll help evolve and grow our business.
The CLM Enhanced Due Diligence Analyst is responsible for managing Due Diligence Activities for all tasks related to Customer lifecycle events.
Are you interested? Do you have a proven deep working knowledge of AML, regulatory compliance, and controls within the Swiss Private Banking or financial services industry? Do you enjoy being part of a cohesive team?
If you answered yes to any of these questions, we want to hear from you!
What you will do:
The Client Lifecycle Management (CLM) Enhanced Due Diligence (EDD) Analyst manages and conducts Customer Due Diligence activities for all risk levels to meet legal, regulatory, HSBC policies, and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML), and Sanctions).
He/She ensures that prospect and/or customer Know Your Customer (KYC) / Know Your Transactions (KYT) information meet requirements by conducting enhanced due diligence activities such as screening using internal tools, open media research, and reviewing internal and external documentation. Additionally, the CLM EDD Analyst coordinates external vendor report requests when applicable.
He/She assists CLM analysts as part of Customer Lifecycle processes: Client Selection and Onboarding, Periodic and Event-Driven Reviews, Changes in circumstances, and modifications.
This person provides operational support to client-facing teams, ensuring compliance with internal and external guidelines and regulations, delivering a first-class client experience during this key client stage.
He/She reports to the Client Lifecycle Management Subject Matter Expert and Production Support Lead - Enhanced Due Diligence Team, under the leadership of the Head of Onboarding and Customer Due Diligence.
In this role you will:
* Provide advisory and operational support to front office staff for all new or existing bank customer CLM activities, including:
o Direct client engagement
o Customer Onboarding
o CDD modification management
o PEDR overdues within threshold
o Quality metrics within thresholds
o Adherence to CDD guidelines and risk appetite
o Assess whether clients match the risk appetite of the Group and the Bank
o Preserve HSBC's reputation and protect from financial crime exposure
* Drive client experience initiatives in line with CLM’s strategy, supporting the front office in managing existing clients proactively and cohesively.
* Maintain high standards of client service across the team and individual portfolios through various initiatives.
* Ensure fair outcomes for customers and maintain proper conduct to support transparent financial markets.
* Establish and maintain excellent relationships with key stakeholders.
* Adapt to regulatory changes, new technology, reorganizations, etc.
* Collaborate efficiently with the front office and other stakeholders to promote a culture of compliance and support business objectives.
* Follow up diligently on tasks and escalate issues promptly.
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