Leading Retail Excellence
We are seeking a highly experienced and charismatic leader to drive our store's success as a Zürich Store Manager.
About the Role
This is an exceptional opportunity for a results-driven individual to lead a team of nine people, delivering outstanding client experiences and achieving business objectives in sales, operations, and after-sales services. You will embody our brand values, promote luxury service, and foster a client-centric and omnichannel culture within the team.
Key Responsibilities
As a Zürich Store Manager, you will:
* Lead the store team to deliver a unique and memorable client experience, providing luxury service on any occasion.
* Motivate the store team to engage with clients beyond in-store transactions and foster an omnichannel mindset.
* Ensure the team's expertise in product knowledge, storytelling, and selling skills.
* Guarantee the best team adoption and understanding of all digital tools.
* Facilitate new omnichannel client journeys, promoting client services offered by the brand.
* Transform the success factors of in-store client experience to remote modes (remote selling, live chat, client outreach).
* Set a clienteling store strategy in alignment with the brand's strategy to develop client engagement and loyalty across all touchpoints.
* Demonstrate the ability to recruit clients by leveraging local networks, cultivating key industry-related relationships, and having knowledge of local cultural activities.
* Maintain a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities).
* Continuously assess store performance, developing and implementing 360° action plans to improve results and generate sales across all channels.
* Cascade and adapt business objectives to each team member.
* Set the store strategy and demonstrate ownership. Be pragmatic and precise in your action planning and objectives. Engage in conversations with HQ teams by providing feedbacks and quantifiable insights.
* Coordinate retail activities with internal departments, including Digital/e-Commerce, Merchandising, Visual Merchandising, and Client Development, to synergize the needs of all departments for achieving common corporate objectives.
* Ensure smooth and optimized operations management.
Requirements
To be successful in this role, you will need:
* A minimum of 10 years of experience in a similar position within a high-end luxury boutique, demonstrating expertise in retail store operations and sales techniques.
* Extensive knowledge of marketing, media, and merchandising.
* Excellent networking skills, successfully expanding client portfolios.
* Proficiency in the Microsoft Office suite and other systems.
* Fluency in English and proficiency in German, Italian or French (advantageous assets).
About Us
Our organization is a renowned name in the luxury industry, blending tradition and modernity to inspire audacious designs and produce truly colorful creations. We value excellence, enthusiasm, and passion in everything we do.