You ensure, alone and/or in close collaboration with the After-Sales and Tests teams, the development and updating of software and related documentation for our products both for internal and external customers. Your role Develop, improve and update control systems in collaboration with the Automation, After-Sales and Tests teams Act as the main contact for the After-Sales service for troubleshooting and help customers with control command problems Analyse customer problems reported by the After-Sales service and describe them in such a way as to facilitate their resolution by the Automation department Calculate the costs associated with control systems when customers request system upgrades Support commissioning engineers and technicians in resolving control encountered during maintenance or troubleshooting operations (on site or remotely) Assist the Testing and R&D departments with customer testing in the event of specific Automation Train the Services Department staff in Automation-related topics Your profile You have a degree in automation and have experience in an industrial environment (minimum 2 years) You master programming languages for programmable control systems You are familiar with Siemens software tools (TIA Portal, STEP 7) You have knowledge of GAMP5 guidelines, as well as 21 CFR part 11 for electronic records & electronic signatures You have good knowledge of English and French, German is a plus You are willing to travel regularly (sometimes up to 40% of the time) You are dynamic, rigorous, flexible, show initiative and like challenges We offer A stable and versatile position in an international and dynamic working environment, continuous learning as well as good salary benefits. j4id10149870a j4it0417a j4iy26a