Project / Role:
For our customer in the logistics industry in Bern, we are looking for a Business Analyst – IT Operations / Major Incident Management (Reference No OK).
Main tasks:
* In the event of major IT disruptions, you will take charge of major incidents and ensure that everyone involved works together to quickly stabilize the situation.
* You keep all stakeholders – from the technical team to management – up to date and create transparency in critical situations.
* With your analytical thinking, you consistently get to the bottom of the causes of disruptions, develop sustainable solutions, and actively drive the continuous improvement of our IT processes.
* You coordinate interdisciplinary teams, network experts from different disciplines and lead them together to achieve their goals.
Requirements:
* You have a solid education or further training in the field of computer science, speak the language of technology and understand the processes behind it.
* You can communicate complex topics clearly, convince people with diplomatic skills, and build bridges between different teams and management levels.
* You recognize connections, act proactively and can keep a cool head under pressure.
* You communicate well in German, both verbally and in writing
* You are good at empathizing with different perspectives and finding solution-oriented approaches.
Languages:
* German at least C1
Referenznr.: 924471OK
Rolle: Business-Analyst:in – IT Operations / Major Incident Management
Industry: Logistics
Location: Bern and region
Workload: 80-100% (approx. 50% of which is remote only within Switzerland)
Start:
End: November 30, 2026
Job Type: 80-100%
Work Location: On the road