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Join to apply for the Retail Manager role at Retail inMotion
Join Retail inMotion to drive retail strategy and overall performance of the inflight retail offerings for one of our key customers!
Responsibilities:
* Development the assortment strategy within the different product categories with a focus on achieving sales and increasing airline & pax satisfaction
* Lead and manage bi-yearly changes in product assortment for respective retail program as per cycle timeline
* Ownership of pricing strategy and conduct benchmark price checks (online & airports). Responsible for setting up the MPL & keeping it up to date
* Determine advertising activities that fit with the program strategy. Monitor the marketing contribution
* Communicate product range decisions in preparation of ops. activities (create & share the In / Out List, MPL, Substitution List and Vector List, Input for Fit-Checks)
* Plan & conduct photo shooting, manage approval process for onboard brochures
* Ownership of magazine creation and liaison with all internal and external stakeholders (setting up flat-plan, marketing contribution, design kick off, feedback loops, legal / supplier / brand partner loop, printer, delivery, checking pack shots & adverts, product texts, time management)
* Support the partnership management department with brand collaborations
* Build customer relationships with respective airline counterparts
* Set, monitor and manage the retail procurement and listing cycle forecast
* Analyse performance metrics, sales data and propose and implement strategies to improve sales (for the kick-off, assortment presentation and promotions)
* Regularly report to the Account Manager on Retail KPIs and performance as well as to the airline for assortment presentations
* In collaboration with the Head of Retail, be an active member of the Retail Excellence community of practice and leverage insights
* Develop the inflight retail menu card in collaboration with the design team. Plan & conduct photo shootings, manage approval process for onboard brochure
* Analyze relevant crew feedback from cabin crew about challenges faced, or any unique observations during inflight sales and support measure development
* Collaborate with operations for stock (‘fit checks’), ensuring that popular items are adequately stocked and aligning inventory with crew expectations
* Actively engage with RiM’s business intelligence function to upskill on BI as tooling and insights become available
* When required work to define requirements for enhanced BI to help you manage your accounts
* Regularly update procurement on portfolio gaps and requirements and provide input on product ideas to ensure efficient procurement process
* Stay updated on inflight retail industry trends by working together with Retail Excellence on best practices, and industry developments
* Liaison with external stakeholders: Printer, Airline Product/Retail/Culinary Team, texter, proof-reader, photographer
Knowledge and Experience:
* Extensive experience in retail operations and sales management, preferably in the inflight or airline industry
* Proven track record in achieving sales targets and driving operational efficiency
* Strong background in product management and vendor relationship management
* Familiarity with international and domestic airline regulations and customs compliance
Competencies and Skills:
* Excellent understanding of retail operations and sales strategies
* Effective collaboration and stakeholder management abilities
* Proactive approach to process improvement and innovation
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
Additional Benefits
* Generous annual leave
* Work life Balance
* Great colleagues
* Friendly Place to work / great atmosphere
* The opportunity to use your problem-solving abilities within our fast-paced environment
* Flexibility
* Diversity
* The opportunity to join the exciting industry of travel
* Discretionary company bonus scheme
* Flexitime
* Fun events and parties
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Other
* Industries
Airlines and Aviation and Retail
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