Client Service Executive – Barclays – Geneva
Client Services Executive | Barclays | Geneva
We are looking for an organized, adaptable, and client‑focused Client Services Executive. In this dynamic role, you will support the validation of client payments and various client service activities across the Swiss platform, acting as a key liaison between clients and internal teams to maintain a consistently high standard of service across all touchpoints.
A major focus of the role involves the validation of client payment instructions into Avaloq, requiring close attention to detail and strong process awareness. You will often liaise directly with clients—frequently in both English and French—to confirm instructions and ensure accuracy. You will also support the front office by responding to client requests such as issuing reference letters, account confirmations, and preparing statements and audit letters.
The role further includes managing client communications such as mass mailings and supporting the resolution of client complaints, working closely with internal stakeholders including Legal, Compliance, Operations, and Front Office teams. You will manage multiple service requests daily, handle client data in various formats, and help drive service excellence through proactive problem‑solving, process improvement, and digital adoption.
Responsibilities
* Validate client payment instructions into Avaloq.
* Liaise with clients in English and French to confirm instructions and ensure accuracy.
* Respond to client requests (reference letters, account confirmations, statements, audit letters).
* Manage client communications, including mass mailings.
* Support front‑office teams in resolving client complaints and requests.
* Coordinate with internal stakeholders (Legal, Compliance, Operations, Front Office) to ensure timely, accurate transactions.
* Demonstrate resilience under pressure and contribute positively to a collaborative team environment.
Essential Criteria
* Excellent command of English and French, both written and spoken; confident phone manner in both languages.
* Previous experience in a client‑facing or customer service role, ideally within financial services or another fast‑paced, regulated environment.
* High level of accuracy and attention to detail, especially in manual data entry and payment processing.
* Strong written and verbal communication skills; able to communicate effectively and professionally with clients and internal stakeholders.
* Confidence in using Excel and other Microsoft Office applications; able to work with large datasets and varied formats.
* Strong time‑management and organisational skills, with the ability to handle multiple requests and prioritise effectively.
* Adaptability to changing processes, procedures, and client needs.
* Proven ability to work calmly and constructively under pressure.
* Demonstrated commitment to excellent client experience and service delivery.
Desirable Criteria
* Familiarity with Avaloq or similar banking platforms.
* Working knowledge of travel booking systems or corporate expense processing tools.
* Awareness of private banking practices, products, and regulatory context.
* Experience handling mass communications (email campaigns or client mailings).
* General understanding of compliance processes, including managing and resolving client complaints.
* Basic understanding of digital tools and willingness to adopt new technologies or workflows.
Location
Geneva
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Marketing and Sales – Banking and Financial Services
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