Core Concept
A Sales Support Specialist is the operational backbone of the sales team. They handle the administrative, technical, and logistical tasks that enable the sales representatives (account executives, sales managers) to focus on selling, building relationships, and closing deals. They are critical for ensuring a smooth sales process and a positive customer experience.
Alternative Job Titles
* Sales Operations Specialist
* Inside Sales Support
* Sales Coordinator
* Client Support Specialist
* Proposal Specialist
Key Responsibilities & Day-to-Day Activities
The role is highly varied and can be broken into several core functions:
1. Pre-Sale & Proposal Support:
* RFP/RFI Responses: Managing the entire process for Requests for Proposal/Information—gathering content from various departments, writing, formatting, and submitting proposals.
* Quote & Contract Generation: Preparing accurate price quotes, configuring products/services, and drafting sales contracts and order forms.
* Presentation & Demo Prep: Assisting in creating sales presentations, marketing materials, and scheduling/setting up product demonstrations.
2. Post-Sale Order Fulfillment & Account Management:
* Order Processing: Acting as the liaison between Sales, Finance, and Operations to submit orders, track their status, and ensure accurate and timely delivery/implementation.
* CRM Management: The primary custodian of the Customer Relationship Management (CRM) system (like Salesforce, HubSpot). This includes:
* Data entry and ensuring data hygiene (accuracy, updates).
* Generating reports and dashboards on sales activity, pipeline, and performance.
* Managing leads and contact lists.
* Customer Onboarding: Facilitating the handoff from sales to customer service or account management, ensuring a smooth transition for the new client.
3. Sales Team Enablement:
* Administrative Support: Scheduling meetings, managing calendars, booking travel, and preparing expense reports for sales reps.
* Internal Communication: Serving as the point of contact between the sales team and other departments (Marketing, Finance, Legal, Tech Support).
* Research & Lead Qualification: Conducting preliminary research on prospects, verifying leads, and pre-qualifying them before passing to a sales rep.
4. Customer Service & Retention:
* Post-Sale Liaison: Handling post-sale customer inquiries about order status, invoices, or basic product questions, escalating complex issues as needed.
* Renewal Support: Assisting with contract renewals, upgrades, or cross-selling by providing necessary documentation and data.
Required Skills & Competencies
* Organizational & Administrative Prowess: Exceptional attention to detail, ability to manage multiple projects and deadlines.
* Communication Skills: Strong written and verbal skills for professional interaction with clients and internal teams.
* Technical Proficiency: Mastery of CRM software, Microsoft Office/Google Workspace (especially Excel/Sheets and PowerPoint/Slides). Knowledge of CPQ (Configure, Price, Quote) tools is a plus.
* Process-Oriented: Understands and can optimize sales processes and workflows.
* Problem-Solving: Ability to troubleshoot issues (e.g., an incorrect order, a system error) proactively.
* Team Player & Proactive: A service-oriented mindset, anticipating the needs of the sales team and customers.
Job Types: 100%, Part-time
Pay: CHF65' CHF75'000.00 per year
Expected hours: 40 per week
Benefits:
* Food allowance
* Free drinks
* Insurance services
* Wellness program
Work Location: In person