Manpower For an international technology company, we are looking for an IS / IT Service Manager ? Print & Infrastructure Services to join the team in Baden in a hybrid working model with home office options. The role focuses on managing printer services, coordinating external service providers, supporting IT infrastructure operations, and handling incidents and small projects in an international environment. Responsibilities: - Own and manage Printer Service Management, including collaboration with a new printer service provider - Implement and stabilize operational processes for printing services - Set up and maintain printer reporting and service monitoring - Support the IS Infrastructure Team in service management activities and small-scale projects - Coordinate, track, and manage incident and service tickets (e.g., via ServiceNow) - Act as local coordinator for global IS infrastructure projects and initiatives - Lead and execute small projects independently - Operate and maintain a small virtual server environment - Act as Manager on Duty during high-severity incidents - Monitor SLAs and service KPIs, identifying opportunities for optimization and restructuring Your Profile: - Minimum 3 years of experience in IS Infrastructure Service Management - Strong background in printer contract management and printer service provider management - Experience working within an IS Infrastructure environment - Solid knowledge of server and storage systems and operations - Hands-on experience with ServiceNow or an equivalent ticketing tool - Project management experience and structured working approach - Education or certification in Project Management and/or IS Infrastructure - ITIL certification or comparable service management qualification - Strong communication skills; able to work independently and collaboratively - Target-oriented, analytical, and process-driven mindset - Proficient in Microsoft 365 and related tools - Fluent German, and English at B2 level Are you interested in this opportunity? I look forward to receiving your CV. If you have any questions, feel free to contact Aneta Andrzejewska at 41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska. Even if this particular role isn't the right fit for you, we'd still love to hear from you ? Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch. Branche: Telekommunikation Funktion: Personalwesen