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Solution Advisor Expert (f/m/d) Customer Experience
Requisition ID: 449714
Expected Travel: 0 - 50%
Employment Type: Regular Full Time
Join SAP as a CX Solution Advisor
Are you ready to be part of one of the world's best companies to work for? At SAP, we are seeking a CX Solution Advisor who is energetic, empathetic, and passionate about learning to join our world‑class team. If you are someone who wants to take on a key role in the sales cycle and have a positive attitude, we'd like to meet you!
What Will You Do?
As a crucial member of our team, your technical and sales abilities will drive effective product presentations and demonstrations for pre- and post‑sale engagements. Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation activities, such as events like Sapphire, to supporting the adoption and expansion of our solutions. Here’s a glimpse of your daily responsibilities:
Deal Support: Prepare and deliver value‑based software demonstrations and executive presentations to support sales cycles. Preparation involves personalising content to deliver a simple, appealing, and compelling customer value story.
Demand Generation: Build and strengthen links with SAP's global and local structure. Creating content to inspire our customers.
Expansion and Adoption: Help expand our installed SAP base and capture new clients across diverse industries. Ensure everyone understands our competitive advantages and how our SAP CX solutions integrate seamlessly with SAP Back Office.
Specialized Knowledge: Be an expert in at least two SAP CX solutions, with a special focus on SAP Sales & Service. Design business architectures that include solutions across the SAP portfolios.
Advisory and Collaboration: Serve as a trusted advisor to our customers and SAP internal colleagues, sharing your knowledge and experience.
Constant Learning: The software industry is constantly changing, and this requires constant learning of new technologies and processes.
Travel: Prepare to travel around MEE and explore new business places – an incredible opportunity for professional and personal growth!
What You Need
Education: A bachelor's degree in computer science or a related field, or equivalent experience.
Experience: 7+ years of experience in solution advisory in CX or 10+ years of deep CX knowledge from working in other roles like consultancy, solution engineering, or business analyst.
Thirst for Knowledge: Open to new technologies and is willing to constantly learn.
Research: Fast understanding of the customer needs, research for further valuable information, and bringing the pieces together.
Solution-oriented: Think about solutions, not problems. Always with a customer mindset to deliver value with our SAP CX Software Portfolio to our customers.
Excellent presentation and communication skills.
Resilience: The ability to adapt and handle complex and ever‑changing situations with the best attitude.
Expert knowledge/expertise in end‑to‑end processes/solution matching.
Communication and Interpersonal Skills: Exceptional communication and interpersonal skills; able to inspire and lead within internal teams.
Teamwork and Empathy: A true team player who fosters collaboration and shows empathy towards customers and colleagues.
Languages: Fluent in German and English.
Preferred Superpowers
Industry Knowledge: Good understanding of the requirements from one or more different industries.
Product Knowledge: SAP product knowledge for SAP CX Sales and Service Cloud and SAP Business Technology Plattform.
Tech Savvy: Knowledge of AI in general, knowledge of programming languages.
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We win with inclusion
SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case‑by‑case basis.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations
Requisition ID: 449714
Posted Date: Mar 13, 2026
Employment Type: Regular Full Time
Expected Travel: 0 - 50%
Location
Zürich-Flughafen, Zurich, CH, 8058
Job Segment
Cloud, Business Analyst, Pre-Sales, ERP, Technology, Research, Sales
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