Daily tasks and responsibilities:
Own and manage end-to-end service management processes and tools, including incident management, service request management, asset management, and KNB management
Ensure adherence to standards, policies and best practices in operations
Act as regional/country experts providing support to wider IT team and agenda
Own the asset management process for workplace hardware Infrastructure and Field Services
Support the infrastructure team in the management of site equipment and services
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Key skills and qualifications:
Several years working with service management processes and end-user support services combined with team leadership experience
Familiarity and experience in owning IT end-user services
Good leadership competence with experience of managing a team of IT technicians
Project management skills, having lead and owned IT projects
Good level of communication, problem-solving capability, ability to focus on both smaller and larger tasks with a high degree of accuracy
Fluent in English; all other Teknos-languages are welcomed
What we offer
5 weeks of vacation, flexible working hours with a flextime model, and the option to work from home
A respectful and appreciative working environment in a motivated team, as well as individual training and development opportunities
Regular events such as a summer party and a Christmas celebration
Fresh meals in our cafeteria, plus free coffee and fresh fruit for a little break in between
Interested in joining the TEKNOS-Family ? Then we look forward to receiving your application.
Teknos AG
Industriestrasse 7
9487 Gamprin-Bendern
Liechtenstein
jid7408896a jit0206a jiy26a