People management and development
1. Plan daily activities, setting objectives and assigning tasks to the team
2. Observe the team on the floor and provide ongoing feedback and coaching, supporting their personaldevelopment
3. Participate in recruitment activities in partnership with the leading team and in line with the HR strategy
4. Provide induction for new arrivals and ensure their full integration within the team
5. Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas
6. Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition
7. Propose people development plans to store management and HR
8. Identify training needs and share them with the store management and the training manager
Sales and Customer experience
9. Drive the achievement of sales goal through their team members, with a specific responsibility on their departments
10. Develop business strategy and action plan to enhance the growth of their departments
11. Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities
12. Support the store team in difficult and complex sales and in managing complaints
13. Plan morning briefings, ensuring involvement of all team members and support them in their preparation
14. Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines
15. Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators
16. Develop an action plan to meet targets based on performance indicators analysis
17. Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc...
Operations and Visual Merchandising
18. Support store management in organizing, ensuring proper floor coverage and supervision
19. Collaborate with operations team and store management to improve end to end processes in store
20. Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience
Profil
21. At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
22. Perfect mastering of Italian, Very good level English. French or a third language will be considered as an advantage
23. Professional background: strong career in management, preferably with international and luxury fashion retail experience
24. Proficient with Excel / IT tools
25. Exemplarity: application of procedures, attitude, presentation, etc.
26. Driving and charismatic presence on the sales floor and with various interfaces
27. Capacity of resilience and well organized
28. Excellent leadership attitude and ability to lead and motivate a team;
29. Professionalism, enthusiasm and humility
Hermès engages positive and passionate people who own the following requirements:
30. Excellent interpersonal and communication skills, with a customer service orientation
31. Team player mentality to build meaningful relationships and ability to work autonomously
32. Availability, flexibility and dynamism to function in a high-pace environment
33. Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense
As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!