Our client is seeking a Business Analyst to drive the redesign and implementation of key business processes, data models, and digital systems. You will play a central role in decommissioning legacy platforms and supporting the transition to Microsoft Dynamics?based solutions.
Business Analyst - CRM - NGO
Our client is a globally recognized NGO with a long?standing reputation for operational rigor. They are committed to continuous improvement and excellence in digital transformation.
Description
* Model, analyze, and optimize business processes across multiple functions.
* Define and design data models to support evolving operational needs.
* Gather, document, and validate detailed business requirements.
* Test and support the implementation of Microsoft Dynamics solutions.
* Contribute to the decommissioning of existing CRM and Grants Management systems.
* Facilitate workshops with SMEs, BPOs, and key internal stakeholders.
* Create training materials and deliver training sessions to end?users.
* Support change?management activities and contribute to internal communications.
* Collaborate with cross?functional teams, including ICT and operational departments.
* Coordinate with external consultants to refine and validate system designs.
* Ensure smooth adoption of new processes and ways of working.
Profile
* Bachelor's or Master's degree in engineering, economics, or a related field.
* Strong analytical, conceptual, and problem?solving skills.
* Experience working within an NGO or international organization.
* Proven experience with Microsoft Dynamics CRM or similar enterprise systems.
* Hands?on experience in CRM decommissioning and/or replacing legacy systems.
* Familiarity with Grants Management process flows and related tools.
* High attention to detail and accuracy.
* Organized, structured, and methodical.
* Excellent communication, listening, and facilitation skills.
* Comfortable challenging the status quo to identify process improvements.
* Ability to work under pressure and collaborate effectively across teams.
* Fluent in English and French, spoken and written.
* 6-9 years of professional experience, including at least 5 years as a business analyst, consultant, process manager, or internal auditor.
* Proficient with CRM/ERP platforms, BI tools, and advanced Microsoft Office (Excel, PowerPoint).
* Skilled in using process modeling tools (e.g., Visio or similar).
* Experience in supporting change adoption within operational teams.
Job Offer
* Opportunity to shape the digital future of a respected international NGO.
* Dynamic, multicultural environment with strong cross?functional collaboration.
* Meaningful professional development and growth opportunities.
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