Please be aware of third-party scammers offering this position and requesting money for equipment. We do not operate that way.
This position is advertised as remote; however, we are specifically seeking a technician in the Maryland/Delaware area or the Charlotte/Raleigh, NC area. Candidates outside these areas are welcome to apply, but preference will be given to those within these regions.
As an Information Technology Support Specialist Level 1, you'll play a pivotal role in ensuring the smooth operation of a client's IT systems.
Your primary responsibility will be to provide technical assistance and support to clients, resolving hardware, software, and network issues efficiently to minimize downtime and maximize productivity.
This role offers a majority of remote support with limited on-site work, estimated at 80% remote and 20% on-site.
Responsibilities
* Manage tickets in order of assignment and plan work accordingly
* Prepare all hardware according to ATS standards to ensure minimal customer downtime
* Use time effectively to assess, plan, and resolve Tier 1 issues
* Communicate effectively with team members to resolve issues promptly
* Collaborate with teammates and customers to relay critical information
* Follow all Standard Operating Procedures
* Perform miscellaneous duties as assigned by the Technical Team Lead
* Follow the development plan outlined by leadership
* Document and update infrastructure changes as they occur
Qualifications
* 1-3 years of experience in a similar role
* Basic understanding of business systems and networking
* At least one entry-level certification (e.g., A+, Net+, CCENT) is recommended
* Strong telephone and verbal communication skills
* Ability to work effectively in a team environment
* Ability to work independently and demonstrate effective teamwork
* Strong organizational, prioritization, and multi-tasking skills
* Reliable transportation and a valid driver's license
Compensation
$40,000 - $60,000 annually
About Atlantic Technology Services
At Atlantic Technology Services (ATS), our mission is to help businesses improve their IT processes, saving time and money by implementing effective IT and Telecom solutions.
ATS is a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP). We are experiencing growth and actively recruiting talent to serve our expanding client base.
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