The job description provides a comprehensive overview of the role, responsibilities, and requirements. However, it can be improved in terms of formatting for better readability and clarity. The use of HTML tags is appropriate, but some sections could be better structured to enhance user engagement. Additionally, some repetitive or less relevant details, such as salary range and travel requirements, could be summarized or placed at the end to maintain focus on the core responsibilities and qualifications. Here's a refined version with improved structure and clarity:
Job Responsibilities:
1. Create, review, and maintain training content and documentation for job-oriented training in collaboration with regional training centers.
2. Execute and support training for end customers, first-level support, regional trainers, and global staff.
3. Establish and maintain training methodologies for all job-oriented training programs.
4. Provide 2nd level product support to affiliates and regions to minimize system downtime, including supporting Multi-Center Evaluation (MCE) studies.
5. Offer onsite support for local and regional service activities, ensuring success in complex repairs, applications, modifications, and initial installations.
6. Transfer knowledge from manufacturers or R&D to ensure comprehensive understanding of new products and technologies among trainers, service reps, and other stakeholders.
7. Maintain and verify the accuracy and relevance of a product-specific knowledge pool.
8. Contribute to service deliverables for development and product care projects, including reviews of technical documents and participation in service design reviews.
9. Ensure availability and timely updates of Hardware Installation Manuals and other service-relevant information.
Who Are You:
Someone eager to influence their development, seeking a company that values cross-functional and global opportunities. You view job titles as starting points, not definitions.
Core Competencies:
* Strong negotiation and influencing skills to convey objectives and expectations.
* Ability to motivate others and foster enthusiasm and commitment.
Minimum Requirements:
* Bachelor’s degree in Bioinformatics, Computational Biology, or related field, plus 3+ years in customer support for software in biotech or biomedical sectors, or equivalent experience.
* Knowledge of genomics, NGS data analysis, and familiarity with relevant databases, tools, and algorithms.
* Proficiency in bash, python, R; experience with Debian- and RedHat-based systems.
* Understanding of networking fundamentals; experience with system monitoring and training content creation.
* Strong communication and presentation skills.
Additional Notes:
* Location: Santa Clara, CA (up to 2 days/week in Pleasanton, CA) or Rotkreuz, CH.
* Travel: 25% domestic and international; no relocation offered.
* Flexibility required for PST hours for Rotkreuz applicants.
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