After-Sales Support Engineer 80% - 100%
To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.
Your tasks
1. Responsible for the internal processes and organization of 3rd level requests and repairs
2. Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem
3. Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies
4. Coordination of the dispatch of spare parts and repairs in collaboration with the administration department
5. Preparation and maintenance of training material for Customer Support
6. Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production
7. Collaboration in product development processes, in particular definition and requirements for customer support services
8. Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
9. Supporting the customer project management in the configuration of integration systems
10. Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility
Your profile
11. Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level
12. Experience in customer support for technical capital goods
13. Experience in the organization of repair orders
14. Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
15. Very good German and good English skills
What you can expect
16. Exciting work in a market-leading, international company in the canton of Obwalden
17. We are surrounded by a magnificent mountain landscape with attractive leisure opportunities
18. flexible working time models and up to two days home office - where possible and sensible
19. very good support for new and innovative ideas
20. Support for further training and opportunities for personal and professional development
21. Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes