IT Onsite Support Engineer
Basel Switzerland
An onsite supporter is responsible for resolving software and hardware related issues onsite - related to laptops, iPhones and other devices. Additionally, they provide support in our Interact Studio, assisting with software and hardware concerns as well as distributing tickets to the appropriate resolver group. Supporters play a vital role in delivering and setting up new hardware. Their responsibility is also to replace end-of-life devices, such as laptops and iPhones. Other duties include replacing toners, troubleshooting minor printer problems and coordinating project rollouts. Some might also be required to deputize in various roles and assist with transportation. Ticket administration is also a key aspect of this position.
Tasks
1. IT onboarding for new joiners
2. Solving hard- & software incidents
3. Installation & configuration of hard- & software
4. PC lifecycle management
5. Ticket handling in ServiceNow
6. IMAC ticket handling
7. Printer support
8. Mobility support (iPhone & iPad)
9. Rollout projects
10. General support in the Walk-In studio
Skillset
11. Knowledge in Windows7-11 and iOS
12. Proficiency in troubleshooting hard- and software
13. Understanding of networking concepts (TCP/IP, DHCP, DNS)
14. Experience in configuring and supporting Microsoft Office Suite and other common software applications
15. Familiarity with Microsoft Exchange and OneDrive
16. Experience in handling tickets in a ticketing system
17. Excellent customer communication skills
18. Ability to work collaboratively in a team environment
19. Communication in English and German