PbWhat is the Opportunity? /b /ppAs an bIT Systems Specialist /b you will play a pivotal role in maintaining the seamless operation of the organisation's end-user devices, software, and core systems. This role centres on troubleshooting technical challenges, restoring service swiftly, and supporting the deployment and documentation of IT infrastructure. As an IT Specialist you will respond to tickets and direct requests, take part in IT projects, and drive process improvement initiatives that empower the organisation's productivity. /ppThis position is based in Witterswil, Solothurn (Basel Area), Switzerland, with excellent public transport access (Tram ) and free on-site parking. /ppbWhat is the Role /b /plibInstall, Configure, and Upgrade: /bDeploy, configure, and upgrade software and hardware, ensuring compatibility and security across the organisation's technology environment. /lilibTechnical Issue Resolution: /b Troubleshoot and resolve issues with devices, operating systems, and core applications through multiple support channels, including ticketing system, phone, email, and in-person contact. /lilibDevice Repair Data Management: /b Repair or replace faulty hardware, facilitate secure data transfers, and manage user data migrations with a focus on security and minimal disruption. /lilibUser Support Training: /bProvide first-line technical support to users, deliver training on systems and security best practices, and promote digital literacy across the organisation. /lilibNetwork Infrastructure Support: /b Diagnose and resolve network and infrastructure issues; escalate complex problems appropriately to ensure rapid resolution. /lilibAsset Management: /bMaintain precise asset records, assist with IT audits, and support procurement processes for hardware and software. /lilibIT Projects Rollouts: /bContribute actively to technology rollouts, assist in the implementation of new systems, and participate in process improvement initiatives. /lilibDocumentation Compliance: /bMaintain comprehensive documentation, ensure compliance with IT policies, and uphold high standards of service. /liliUndertake additional tasks and responsibilities as delegated by IT leadership. /lipbDoes this sound like you? /b /pliHigh school diploma (IT degree preferred) /liliHands-on experience with hardware, software, and troubleshooting /liliFamiliarity with Microsoft Windows operating systems and Office Suite /liliKnowledge of Active Directory, Azure AD, Intune /liliCertifications (CompTIA A+, Microsoft Azure Fundamentals) are a plus /liliExcellent verbal and written communication skills for effective user interaction and documentation. /liliCustomer-focused mentality, adaptable to independent or team-based work environments /liliStrong problem-solving, organizational skills, and attention to details /liliFluent in English; German/French a plus /liliSwiss/EU citizenship or valid Swiss C permit /liliWillingness to travel occasionally and support outside regular hours /lipbYour Performance Indicators /b /pliFast and effective incident resolution /liliAccurate asset tracking /liliPositive user feedback /liliActive project participation /liliPolicy and security compliance /lipbWhy Ovivo? /b /pliInnovative, global leader in water treatment technology /liliDynamic, varied role with modern tools and systems /liliFlexible hours and occasional travel /liliOngoing training and development opportunities /liliExcellent public transport access (Tram ) and free parking /lipAt Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect. /ppDive in - Apply Today! Let's change the future of water together. /ppbAbout Ovivo /b /ppOvivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable. /ppVisit our website to learn more about Ovivo : /p