The digital Food Hall for Hungry Everyday Ppl:)
We’re not your average food company. Future Kitchens® is a digital Food Hall built for hungry everyday people – home to brands like SmashClub®, KNOCKOUT®, Pizza Project® & more.
Our mission? To reinvent how food delivery works by building delivery‑only restaurant brands that people actually want to order from, and helping local kitchens thrive as part of our growing partner network.
We’re one of Switzerland’s fastest‑growing food startups – and we’re just getting started.
Tasks
As a Operations Process Manager, you own and scale the digital backbone of Future Kitchens®. You translate strategy into systems, projects, and processes that help us grow efficiently and you own them. From HubSpot to delivery platforms, you make sure our tools, data, and digital channels work seamlessly for the team and our restaurant partners.
This is a hands‑on role at the intersection of tech, operations, and growth. You manage projects end to end, improve how we work digitally, and ensure data quality across all systems.
What you’ll do:
* Lead the implementation, configuration, and continuous improvement of HubSpot across Sales, Partner Success, and Operations
* Design and optimize internal processes, workflows, and automations to increase efficiency
* Ensure all online restaurants, menus, prices, and content are accurate and up to date across platforms such as Uber Eats, Just Eat, and our own Webshop
* You own the Pre‑Onboarding Process for all new restaurant partners (setup of accounts at Just Eat, Uber Eats, our internal tools, setup of menus, simple data entry)
* Prepare and maintain weekly payout statements and reports for restaurant partners
* Improve reporting tools and outputs for Partner Success Managers to better manage performance and quality
* This role is critical to making Future Kitchens® scalable, data‑driven, and operationally excellent.
Requirements
* Proven experience implementing and working with CRM systems, ideally HubSpot and AI tools such as Claude AI
* Experience managing multiple projects in parallel with clear structure and ownership
* High attention to detail, especially when managing menus, prices, and partner payouts
* Hands‑on mindset with the ability to both plan and execute independently
* Strong communication skills in German and English, French is a plus
* Tech‑savvy and quick to learn new tools and platforms such as delivery apps, CMS, and reporting systems
* Structured, reliable, and process‑oriented with a strong sense of responsibility
Benefits
* Competitive salary + KPI‑based bonus
* Stock options for top performers
* Full support with work permit administration
* Discounts across all Future Kitchens® brands
* Monday–Friday schedule
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