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Company: Adecco
Responsibilities Serve as the first point of contact for customers via phone, email, and chat, providing professional support.
Handle customer inquiries and complaints, finding solutions that delight.
Ensure a top-notch customer experience and foster long-term relationships.
Maintain and update customer data in systems.
Collaborate closely with internal teams to resolve issues swiftly.
Identify opportunities for process improvement and contribute ideas to enhance service quality.
Assist in creating training materials and FAQ documentation.
Qualifications Completed education, preferably in business or customer service.
Experience in customer service and comfortable in similar roles.
Excellent communication skills in German and English; additional languages are a plus.
Enjoy working with people and solution-oriented mindset.
Proficient with CRM systems and MS Office applications.
Empathy, teamwork, and service orientation are essential qualities.
Ability to remain calm and focused under stress.
Benefits Varied and responsible role in a modern work environment.
Flexible working hours and options for remote work.
Opportunities for further training and development.
Attractive social benefits and performance-based pay.
Inclusive team promoting collaboration and diversity.
Contact For questions about this role (Ref: JN -112024-673238), contact Hannah Diez at 058 233 37 20.
About Us Adecco is a leader in staffing solutions in Switzerland and globally. Our teams across approximately 50 locations ensure the best match between candidates and clients across various sectors. As part of the Adecco Group, we believe in preparing everyone for the future and employ over 3.5 million people daily in 60 countries, shaping the future of work.
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