Join to apply for the CDD - IT support technician (W/M) role at Hermès
Hermès Suisse SA is recruiting a Level 1 and 2 IT support technician to assist employees in Switzerland and Poland based in Zürich.
Your role will be to resolve problems by telephone, remote access, and on-site (travel required), deploy new devices, create user accounts, and assist with local projects.
Responsibilities
* Resolve user issues quickly and efficiently
* Provide excellent support and communication
* Escalate problems to level 3 if necessary
* Maintain ITSM
* Participate in hardware inventory tracking
* Manage user arrivals and departures
* Create a database with current problem resolutions
* Configure and deploy new end-user equipment (laptop, iPhone, printers, etc.)
* Assist with project deployments
Experience
Good knowledge and experience in the following areas:
* Windows 10 / 11
* Office 365
* Active Directory
* TCP/IP networking / WiFi
* iPhone and MDM
* Cybersecurity awareness
You must have:
* 1 year experience in IT support
* Excellent written and oral communication skills
* Methodical and practical approach to problem solving
* Willing and autonomous
Languages
* German, English
* French or Italian would be a plus
Hermès is a French family-owned house founded in 1837, employing nearly 23,200 people worldwide. The company values craftsmanship, independence, and responsible management, with a strong territorial heritage and a commitment to sustainability and excellence in craftsmanship.
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