Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, and more openness in a cloud-enabled world.
The Business & Industry Copilots group is a rapidly growing organization responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. Microsoft is a leader in Software as a Service in business applications, and this organization is at the heart of how these applications are designed and delivered.
Microsoft Power Platform is a low-code platform enabling users to build customized end-to-end business solutions quickly. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. As Satya Nadella mentioned in the FY 2025 Q3 Earnings call, Power Platform has over 56 million monthly active users, and Copilot Studio is used by more than 230,000 organizations, including 90% of the Fortune 500.
The Power Platform and Copilot Studio Customer Advisory Team (Power CAT) is an agile, customer-facing team within the Business & Industry Copilots (BIC) engineering group, focusing on increasing adoption of Power Platform & Microsoft Copilot Studio products.
We are seeking a Program Manager II to join our Copilot Studio CAT team. This role involves working closely with strategic customers to ensure successful adoption and implementation, helping them solve business challenges and realize value. You will also influence product strategy and roadmaps through customer feedback.
Microsoft’s mission is to empower every person and organization to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to meet shared goals. Our culture is built on respect, integrity, and accountability, supporting an inclusive environment where everyone can thrive.
Consider joining us if you possess the following attributes:
* Passionate about customer success.
* Growth mindset: willing to take risks, fail fast, and try again.
* Technically skilled and hands-on with technology.
* Proven experience leading enterprise solution deployments.
Responsibilities
* Serve as the technical expert to increase customer confidence in product capabilities and drive adoption.
* Manage relationships with stakeholders across customer accounts, from senior leadership to technical staff, to facilitate adoption and resolve issues.
* Communicate progress, issues, successes, and impact to all stakeholders to promote adoption and value realization.
* Understand customer technical challenges and provide solutions, recommendations, and workarounds, including pros and cons.
* Influence product teams to prioritize features that address customer scenarios by sharing feedback and escalation when necessary.
* Act as a bridge between engineering and customer teams, managing action items and providing regular updates.
* Identify success stories and opportunities within customer organizations to promote adoption and celebrate achievements.
Qualifications
Minimum Qualifications:
* Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience in engineering, product/technical program management, data analysis, or product development.
* Extensive customer-facing experience.
* Strong solution architecture experience.
* Experience with Power Platform technologies such as Power Apps, Power Automate, Dataverse, AI Builder, and related extensibility patterns.
* Hands-on experience with Microsoft Copilot Studio or related AI technologies like Power Virtual Agents, Azure AI services, etc.
* Excellent communication and presentation skills.
* Comfortable engaging with stakeholders at all levels, including C-level executives.
* Strong project management, problem-solving, and negotiation skills.
* Ability to operate with ambiguity, make decisions, and progress independently.
* Leadership skills to influence without authority.
* Team-oriented, with a habit of sharing knowledge through documentation, presentations, or other means.
* Fluency in English, with proficiency in Italian and ideally Spanish.
Other Requirements
* Ability to pass Microsoft security screening, including the Microsoft Cloud Background Check.
* Willingness to travel occasionally (25-50%).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics. For accommodations during the application process, please refer to the company's policies.
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