Your responsibilitiesBuild and maintain relationships with customersProvide training and support on our products and servicesIdentify and address potential issuesUpsell and cross-sell our products and servicesGenerate referralsStay up-to-date on industry trends, best practices and all the latest Nimbus featuresParticipate in product development and roadmap discussionsWork with other departments to ensure that customer needs are metAct as the customers‘ single point of contact for any questions towards LuwareTake on the role of Escalation Manager for customers and ensure swift resolutionWork with customers through their renewal to keep churn lowYour skillsTech-savvy personality who is excited by new technology1- 2 years of experience in Customer Success/Engineering are essentialExcellent communication and interpersonal skillsAbility to work independently and as part of a teamVery nice to have (but not must) is MS-Teams fundamentalsFluent- very good English and German/Swiss-German (native level) language skills are mandatoryPassion for training and providing customer resolutionsSelf-driven, ambitious person who takes responsibilityDrive continuous improvement within the companyOur offerThe opportunity to work closely with top-level leadership in a high-impact roleA fast-paced, international, and collaborative work environmentA challenging and diverse role with high autonomy A motivating and supportive team culture where your ideas matter Excellent opportunities for personal and professional growth Regular team events and the chance to work from another Luware office for up to a month through our exchange program Join a collegial, international environment where a fresh, dynamic, and open culture awaits you.Let yourself be inspired by the unique Luware spirit! Ready to unleash your full potential? If this speaks to you, don’t hesitate upload yourCV spontaneously for an initial review. We’re just a click away! We can't wait to get to know you! We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding. jid6786579a jit1041a jiy25a