Your tasks Customer Service Management:Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forces Process customer orders and ensure timely delivery in collaboration with logistics. Manage EDI order systems and resolve delivery issues Process customer complaints and forward to relevant departments Document communications in CRM and SAP systems Generate credit notes and archive business transactions Key Performance Indicators (KPIs) and Reporting:Collaborate on customer service KPIs like order availability and on-time delivery Compliance and Documentation:Manage GMP-related documentation Ensure compliance for sample requests from doctors Special Projects and Administrative Support:Assist with onboarding new hires and administrative tasks like ordering office supplies and business cards Maintain employee lists and mail distribution lists Support sales communications support invoice management Your Profile You are a student or are looking for a first working experience Willing to gain experience in customer service, preferably in the healthcare or pharmaceutical industry Excellent organizational skills and attention to detail Strong communication skills in both written and verbal English, German and French Ability to handle multiple tasks and priorities in a fast-paced environment A proactive approach to problem-solving and process optimization Why Join Our Client: This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry. Your application Please apply online. For more information about the position, feel free to contact your Gi consultant: Marta Castellano, MSc Biochemistry (; ). jidf8fb8e4a jit0731a jiy25a