Uzwil, Switzerland
Permanent
80-100%
Onsite
The Quality Manager is responsible for ensuring the quality of Technical Product Information in accordance with established writing guidelines and standards. This role involves monitoring and inspecting content, working closely with the team's Technical Writers, reporting on any quality-related issues, and providing training to Technical Writers.
This is where you'll excel
* You oversee the correction and review of documentation created by the local Technical Writers
* You establish, improve, and update writing guidelines for English content creation, and structure modular texts within the CMS System ST4
* You assume the responsibility for quality and standards as an ambassador
* You assume responsibility for creating and updating documentation included with products based on norms and company-internal standards
* You coach and mentor junior technical writers and onboarders across different businesses and conduct training courses for new onboarders
* You complete timely and accurate audits; report on findings
* You ensure all relevant regulations, work rules, and quality procedures are followed on the department
These are the skills you'll need
* You possess a high level of technical expertise
* You have advanced user knowledge in XML-based editing systems, preferably ST4 and have knowledge of media editing
* Excellent knowledge of written and spoken English, C1 or equivalent
* You focus on service and customer-orientation and a commitment to quality
* You can work on a team and independently, and have good communication skills, and a sociable demeanour
* You are willing to work with international teams, with sound intercultural skills & understanding
* You have the ability to convey difficult concepts in a simple and understandable manner
* 10 – 15 % of travel for onsite training
Questions? We're happy to helpDidier Chételat
Recruiting Partner
Gupfenstrasse 5
9240 Uzwil