Your mission
* Lead the Track Experience and Hospitality Team, overseeing all trackside hospitality and guest experiences for the Audi F1 project
* Strategically develop, plan and execute premium hospitality and memorable guest experiences at all touch points– in team hospitality, motorhome, Paddock Club and garage
* Develop and manage the end-to-end guest journey, covering pre-event communication, registration, arrival, on-site experiences, catering, logistics, transport and post event coordination
* Oversee and continuously optimize guest management processes, accreditation, including guest and event documentation, and on-site guest handling
* Set and implement VIP and Paddock Club service standards, ensuring exclusive and seamless experiences for high-profile guests
* Deliver a highly personalized and tailored service approach, ensuring a world-class service-level experience
* Ensure flawless execution of partner activations, special events, and hospitality engagements at the track
* Oversee specialized guest handling agencies, ensuring seamless guest management and hospitality services
* Proactively troubleshoot and resolve on-site challenges to maintain high guest satisfaction
* Maintain premium catering standards, collaborating closely with catering partners
* Develop and implement standard operational processes and procedures
* Continuously analyze performance, refine processes and drive operational improvements
* Implement quality control measures to maintain highest execution standards
* Manage budgeting, cost control and financial planning for hospitality and guest experience operations
* Ensure cross-functional collaboration and project management with internal stakeholders and external vendors
* Manage external vendors and contractors, ensuring their performance aligns with project requirements
Your profile
* 8+ years of experience in event management, guest experience or hospitality management (preferably in motorsports or luxury hospitality)
* Strong leadership skills with experience in team management, agency coordination and stakeholder engagement
* Expertise in guest handling, concierge-level service and guest journey optimization
* Strong event and project management skills
* Pro-active problem-solver with ability to adapt to high-pressure, face-paced environments
* Strong service mindset, ensuring world-class experiences
* Experience in leading cross-functional teams and managing multiple internal and external stakeholders
* Understanding of Formula 1 and motorsport culture, along with experience in premium brand environments and engagement dynamics
* Willingness to travel and work irregular hours, including weekends and holidays
* Excellent interpersonal and communication skills
* Fluent in English, proficiency in additional languages is an advantage
* Proficient in standard office software
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