Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area
Sales
About Customer Solutions Growth Regions Division
This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers. This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology. The role will:
* Support Field Teams, Dealers & Customer with deep Product and Services expertise.
* Focus Product, Services & Technology development on solving customer problems at the segment and site level.
* Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.
Role Definition
Leads a team typically comprised of sales, technical support and application experts to achieve goals to drive increased customer loyalty throughout the designated industry.
What You Will Do
* Deliver business plan sales and market share targets for the company products in a given industry segment or market.
* Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
* Ensuring customer satisfaction through management of product and commercial issues.
* Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
* Lead the customer requirement feedback with the product group for a designated region.
What You Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Additional Information
* Must be able to travel 50% internationally.
* This position requires on-site presence 5 days a week.
* A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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